Support

We’re here for you 24/7 via Phone or Online

At our core is our Tech Support Team. We hand pick skilled staff and train them in-house to deliver unrivalled levels of customer service across all of our products.

We understand that not all people operate on 9-5 basis, that’s why our UK based technical support call centre is available 24/7, 365 days a year – we’re here whenever you may need us. We won’t keep you waiting in a queue or on hold.

24/7, 365 Days a Year  We understand that it may not be suitable to call during ‘standard’ business hours, that’s why we are available 24/7, 365 days a year.  Our calls aren’t scripted and our representatives are happy to spend as long as it takes to make sure your issue gets resolved. We hire real people who are passionate about helping you and providing great customer support.

Average answer times of 7 seconds  Everyone is familiar with the common frustrations that sometimes arise when you have a problem.  You may phone the supplier and find yourself on hold, listening to bad music, waiting for a representative to answer.

We’re different.  We won’t keep you in a queue or on hold; our average answer time, by a real person, is currently 7 seconds.  If you’re calling about an existing problem, we will have all your details on file, so you won’t have to repeat yourself if answered by a different person.

Below are a list of the most common questions that have been asked. Cant find what you are looking for please click here for our full support pages and FAQ’s

Broadband Questions

Before reporting a problem with your Broadband, we recommend that you carry out some simple check. As this may help resolve the problem without having to contact us.

What issue are you experiencing?

Land Line Question

Before reporting a problem with your phone line, we recommend that you carry out some simple check. As this may help resolve the problem without having to contact us.

What issue are you experiencing?

Billing Questions

Before reporting a problem with your Billing , we recommend that you carry out some simple check. As this may help resolve the problem without having to contact us.

What issue are you experiencing?

Customer Service Questions

Before reporting a problem, we recommend that you carry out some simple check. As this may help resolve the problem without having to contact us.

What issue are you experiencing?