I think I have a crossed line - I can hear other people talking

Try these steps:

Dial 17070 and check if you’re played back your telephone number. If it’s not your number, make a note of what is read back and contact our Technical Support team on 0247 771 4322.

If the problem is only on certain calls, it’s unlikely that your line has a problem. We’d recommend asking the person calling you to report the issues to their telephone provider.

Check your telephone or cordless base is connected to your telephone socket securely, it may have come loose.

Try another phone in case the one you were using is faulty. If you can, try a basic corded phone.

If you have a broadband service and you have a standard telephone socket, make sure you have a micro filter connected to every telephone socket that you’re actively using in the property. This will reduce noise interference on the line. You don’t need to use micro filters if you’ve got a pre-filtered socket.

Unplug all equipment including any microfilters from your telephone socket and test one telephone directly into the master socket. This is usually where the telephone line enters your property.

If you’re still having problems, please see our videos below on how to connect to the test socket.