My connection keeps dropping out
- Check your telephone line is working – pick up your telephone and listen for a dial tone or noise on the line
- If there is no dial tone (i.e. you are unable to make or receive a call), or if there is noise on the line, please see our Land Line Support as this may be the reason your internet is not working correctly. If your telephone line is working and is clear of noise go to step 3.
- If you have a standard telephone socket, you’ll need to make sure that any devices such as telephones, sky boxes, alarms etc. are connected via a microfilter on every telephone socket that you are actively using in the property. You don’t need to use microfilters if you’ve got a pre-filtered telephone socket.
- If this doesn’t fix the issue, please unplug all equipment from all your telephone sockets in your property. You should then connect your broadband router directly to your main telephone socket, this is normally located where the telephone line enters your property. (try not to use a telephone extension cable as it may impact your signal) Please see the set-up diagrams below, you don’t need to use microfilters if you have a pre-filtered telephone socket.
- If you’re still having problems test socket.
Category:
Broadband Issues