My Broadband is slow
- Check your telephone line is working – pick up your telephone and listen for a dial tone or noise on the line
- If there is no dial tone (i.e. you are unable to make or receive a call), or if there is noise on the line, please see our land line support as this may be the reason your internet is not working correctly. If your telephone line is working and is clear of noise go to step 3.
- If you’re connected to your router using Wi-Fi, you should check if the problem still occurs with a device connected using an ethernet cable. If the problem only occurs on Wi-Fi please follow our Wi-Fi guide.
- If you have a standard telephone socket, you’ll need to make sure that any devices such as telephones, sky boxes, alarms etc. are connected via a microfilter on every telephone socket that you are actively using in the property. You don’t need to use microfilters if you’ve got a pre-filtered telephone socket.
- If this doesn’t fix the issue, please unplug all equipment from all your telephone sockets in your property. You should then connect your broadband router directly to your main telephone socket, this is normally located where the telephone line enters your property. (try not to use a telephone extension cable as it may impact your signal) Please see the set-up diagrams below, you don’t need to use microfilters if you have a pre-filtered telephone socket.
- If you’re using a computer, you can test the speed of your broadband by running a speed test, click here. Please run the speed test whilst your computer is connected to your router with an ethernet cable to give us a more accurate reading of what your actual speeds are. Running the test at different times of day will help us identify any patterns. The speed test will only work from a Mac or PC.
- If you’re still having problems test socket.
Category:
Broadband Issues