I need to report damage to my phone line

If the damage to your telephone line is within your property boundary, then the issue should be reported to us, please give our Technical Support team a call on 0247 771 4322

Examples include:

Clips holding the wire to the house have rotted or come out of the wall external wires / cables are loose or flapping against the brick work

Wires / cables down across your property (that are not in a dangerous position)

Your contractors have cut down overhead wires/cables (that are not in a dangerous position) wires are pulling the fascia board away

Your contractors have dug up underground cable feeding your property

The wires inside my property are loose, messy, have been cut or damaged

The internal junction box is hanging off the wall or has a lid missing.

Safety issues

If any part of the BT Openreach network outside of your property boundary might be a danger to the public, you can let Openreach know by calling 0800 023 2023.