Having issues with your connection. Slow speeds or noise on the line please take a look at the below, as a solutions could just be a few click away.
Broadband Issues
To help you set up your Broadband we’ve created guides for our routers
Wi-Fi Issues
- Turn your router and computer/device off for a few minutes, then turn back on
- Try moving your router and point it in different directions to see if you can improve the signal. Avoid putting the router in a corner of the room or on the floor or under furniture if you can,
- If you’ve got any other electrical or wireless equipment you can test to see if these are interfering by temporarily turning them off or moving them away from the router. e.g. TV’s, microwaves, baby monitors, cordless telephones or video senders.
- If you’re still having problems, please contact technical support on 0247 771 4322.
To help you set up your Broadband we’ve created guides for our routers
Usually, if you have no lights on your router, it simply means the power adaptor is not connected correctly, not turned on, or you’re using the wrong power adaptor.
If you have checked you are using the correct power adaptor, the power outlet is turned on and the router itself is turned on, you may need a replacement.
Simply call our Technical Support Team on 0247 771 4322, and we’ll be happy to help you.
A Wi-Fi Key, also known as a Wi-Fi password, allows you to connect devices such as tablets, mobiles or laptops to your broadband, via a wireless router.
It’s generally located on a label attached to the bottom of the router itself.