Having issues with your connection. Slow speeds or noise on the line please take a look at the below, as a solutions could just be a few click away.
Billing & Customer Service
We provide free 24/7 support 365 days a year. Our landlines are maintained by BT Openreach in exactly the same way as if your landlines were with BT directly. Our highly skilled technical support team are also here to help should you have any issues at all with your mobile, broadband, mobile broadband or any other service you have with us. Our teams are all UK based and cross skilled to ensure you can speak with the same person in the same team about any issues you may encounter.
If you are relocating to new premises all you need to do is contact our Customer Services Team at least 2 weeks before you intend to move to let us know your new address and what, your requirements are. We can install lines in your new premises if necessary, or turn on any ceased lines already in the building.
You can nominate to have your bill either emailed or posted to you. Your bills will also be available for you to view and download online by clicking on the my account button at the top of each page of this website. You will need your account number and the password created when you signed up. If you don’t have this to hand, please call our support team who will happily assist you.
Each month your invoice will be sent to you via your chosen billing method. All call charges are billed in arrears and any rental charges, such as line rental or broadband access are billed a month in advance.
You can update your contact details in through our customer telecoms portal.
You’ll just need to click on Personal details and Edit contact your details. Once you’ve made the changes, you can click on Update to save the changes.
You have two option when it comes to paying your bill, details are below
Set up a direct debit
You can take the hassle out of paying by setting up a direct debit. You can sign up for direct debit when you first join, you’ll just need to click on Bills and scroll down to Your payment method. Or you can give us a call and we’ll go through this with you.
Customer area You can pay by debit or credit card online as soon as your bill is due through our customer telecoms portal
We offer Direct Debit as the only payment option in order to transfer discounts to our customers and ensure we can continue to provide a value for money offer as it removes the high administration costs of running a Credit Department. Direct Debit is safe and fully protected by the Direct Debit Guarantee, this Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. If an error is made by us or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.
You’ll be charged a fee of £10 if your payment doesn’t reach us by the due date shown on your bill.
Yes. Invictus at Home is one of the very few companies that can provide you one single bill for all of your telecoms needs. Naturally, the bill is simply laid out and broken down to show you how much you spend on each product. You can even design your own bill with our ‘Bill Builder’ option that allows you to pick and choose what information appears on your bill.
We’re here to help, so please let us know if you’re struggling to pay and we’ll be able to discuss your options.
You can view all your bills, anytime by logging in to our customer area
This will show a breakdown of your latest bill that you can open, as well any past bills we’ve sent.