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You can update your contact details in through our customer telecoms portal.

You’ll just need to click on Personal details and Edit contact your details. Once you’ve made the changes, you can click on Update to save the changes.

We’re here to help, so please let us know if you’re struggling to pay and we’ll be able to discuss your options.

You have two option when it comes to paying your bill, details are below

Set up a direct debit

You can take the hassle out of paying by setting up a direct debit. You can sign up for direct debit when you first join, you’ll just need to click on Bills and scroll down to Your payment method. Or you can give us a call and we’ll go through this with you.

Customer area You can pay by debit or credit card online as soon as your bill is due through our customer telecoms portal

You’ll be charged a fee of £10 if your payment doesn’t reach us by the due date shown on your bill.

An example bill and your bill explained can be found here

You can view all your bills, anytime by logging in to our customer area

This will show a breakdown of your latest bill that you can open, as well any past bills we’ve sent.

If you are relocating to new premises all you need to do is contact our Customer Services Team at least 2 weeks before you intend to move to let us know your new address and what, your requirements are. We can install lines in your new premises if necessary, or turn on any ceased lines already in the building.

We provide free 24/7 support 365 days a year. Our landlines are maintained by BT Openreach in exactly the same way as if your landlines were with BT directly. Our highly skilled technical support team are also here to help should you have any issues at all with your mobile, broadband, mobile broadband or any other service you have with us. Our teams are all UK based and cross skilled to ensure you can speak with the same person in the same team about any issues you may encounter.

We offer Direct Debit as the only payment option in order to transfer discounts to our customers and ensure we can continue to provide a value for money offer as it removes the high administration costs of running a Credit Department. Direct Debit is safe and fully protected by the Direct Debit Guarantee, this Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. If an error is made by us or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.

Yes. Invictus at Home is one of the very few companies that can provide you one single bill for all of your telecoms needs. Naturally, the bill is simply laid out and broken down to show you how much you spend on each product.  You can even design your own bill with our ‘Bill Builder’ option that allows you to pick and choose what information appears on your bill.